• THE BIG RELAX
• Get the Length 2012
• Hair Tips
• Healthy Hair Group
• Submit Your Story
• "Ask the Hair Doctor" Tour
• Hair FAQs
• World Trichology Institute
• Workshop Registration
• Virtual Salon

Frequently Asked Questions

Tune in for Hair Talk:

Call in with your questions for the Hair Doctor!

"Ask the Hair Doctor" with Trichologist Lisa Akbari and Tracy Bethea

Tuesdays at 11am CST

Policies and Procedures

Return/Cancellation Policy

All unused products may be returned for a $15 restocking fee
Used products may not be returned.

Get the Length yearly membership offers a significant discount for products purchased.  In event of early cancellation, the customer is liable for all discounts that have already been given that year and will be the client's credit card will be charged immediately upon cancellation.

Refund Policy

All unused products may be returned for a $15 restocking fee
Used products may not be returned.

Delivery/Shipping Policy

Orders are shipped via UPS ground Monday-Friday, excluding holidays.  Orders placed before 2pm CST will be shipped same day.

If the customer provides an incorrect shipping address or is not available after UPS makes 3 attempts and the products are returned, the customer is liable for any fees charged by UPS (this includes the return fee and re-ship fee).

For orders outside of the US: Please email raumesh@lisaakbari.com with your order and shipping address.  We ship international orders USPS.  Shipping prices are based on location and product weight. 

Privacy Statement

This privacy notice discloses the privacy practices for www.lisaakbari.com. This privacy notice applies solely to information collected by this web site. It will notify you of the following:

1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
2. What choices are available to you regarding the use of your data.
3. The security procedures in place to protect the misuse of your information.
4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Registration
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Orders
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

 
Cookies
We use "cookies" on this site. A cookie is a piece of data stored on a site visitor's hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at   901-380-4445